Warranty & Return
How it Works Welcome to RUIZU self-service page for processing warranty requests and making inquiries. All RUIZU warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your RUIZU purchase may have caused.

Please note this page is for purchases made through Tihoosky store on sites such as Amazon.

All products purchased from RUIZU come with a warranty card. You can find the precise warranty period of your product on warranty card, in generally our music player with 12 months warranty. You can also verify the warranty period with our customer service team in the body of your message.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim. Thank you in advance for all of the information you provide; we know your time is valuable.

Warranty Information Tips Order ID: You can find this in the order history of the account the purchase was made through.

Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.
Amazon Purchase Site

    Contact Information

  • Email Address *
  • Contact Name *
  • Order Details: Proof of purchase is needed to process a warranty request for replacement. You can upload a screenshot or invoice with the “Images” upload tool at the bottom of this page.

  • Order ID *
  • Product Name *
  • Product SKU
  • Series No.: Located on the product as "SN: AXXXXXXX"
  • Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

  • Address Line 1
  • Address Line 2
  • Country
  • State/Territory
  • City
  • Zip Code
  • Phone Number
  • Issue Details
  • Reset

Online Chatting